I reject the claim made by Apple that you do not have to offer me a refund under the CGA and that the refurbished replacement is acceptable. As mentioned to you earlier, I am not satisfied with the outcome Apple has offered. An internal Apple memo says there's a shortage of Apple Watch Series 3, so it's fine … Apple has been hit by another lawsuit claiming faulty manufacturing, this time over its Apple Watch. Apple on Friday activated a service program to replace faulty Smart Battery Cases designed for iPhone XS, XS Max and XR, noting certain units may not operate as expected. Apple recalls faulty iPhone 5 batteries. Read more about Apple now offering free repair of Watch Series 2 for faulty battery: Report on Business Standard. Hold down the Side Button and Digital Crown simultaneously until the Apple Logo appears. Consumer NZ has also advised me that Apple in the past have been in breach of sections 13(d) and 13(i) of the NZ Fair Trading Act relating to misleading representation of customer rights in regards to refurb vs new units. Until the update is completed, do not restart the timepiece from the charger. When you connect your Apple Watch to its charging cable and power, you should see a green lightning bolt  on the screen. As mentioned to you, i wish to seek redress in the form of a refund. If your Apple Watch isn’t taking any charge, don’t throw it away, blame it on other people, or assume that the battery is broken. I decided to start recording the battery life: Sunday, October 21st, 2018 (Infograph watch face, wrist wake ON, auto workout settings OFF, wifi OFF, 56 minute 'other' workout): 05:39 - 100% So wait a day or more, then you can see the real battery life. The one-year warranty (for Apple Watch and Apple Watch Sport) and two-year warranty (for Apple Watch Edition) include service coverage for a defective battery. Do you think that your watch battery charge is draining faster than normal? I was upgrading from AW0 which when New was giving me two days worth of battery life. I bought an Apple Watch that had a faulty battery but when i replaced that i realized the touch isn't working and upon further inspection suspect that the screen has been altered since it wasn't flushed with it. Apple Watch Series 4 (GPS + Cellular) usage includes a total of four hours of 4G LTE connection and 14 hours of connection to iPhone via Bluetooth, over the course of 18 hours. If your Apple Watch battery holds less than 80 percent of its original battery capacity and it’s covered by AppleCare+, you will get Apple Watch battery service for no additional charge. According to Apple, Apple Watch battery is designed to last up to 18 hours with normal usage. I just don't think you have any reason to be concerned. Apple's refurbished units are much higher quality than the usual refurbished rubbish sold by dodgy resellers, for example. Apple or … I’ve had my watch since April, series 4 purchased direct from Apple without Apple Care The battery has never been great. Copyright © 2021 Apple Inc. All rights reserved. ... “A swollen battery can prevent an Apple Watch from switching on or cause the screen to separate from the unit’s frame,” notes digital outlet MacRumors. Apple drops the watchOS 7.0.2 update to stop Apple Watch batteries from draining prematurely. At present, the Apple Watch Series 6 features an average battery life of around 18 hours, and a charging time of 1.5 hours. The refurbished ones have brand new batteries, are externally perfect, and are otherwise completely indistinguishable for all practical purposes from new ones. Pictures, discussion, rumours, news, watchOS, hardware, and more about the … Apple Inc. has agreed to a $113 million settlement with more than 30 states that accused the iPhone maker of concealing issues with batteries by throttling phone performance with a … Also the more it is actively used, the faster the battery will run down. Many Apple Watch issues can be resolved by restarting the device. To configure this setting: 1. If it is out of warranty, Apple offers a battery service. Running the latest version of watchOS is one of the best ways to make sure that your Apple Watch battery is as efficient as possible. He should expect a brand new replacement so that he is getting a like-for-like replacement. If your Apple Watch won't charge or you see a message on your watch that charging with this accessory isn't supported: If you still need help, contact Apple Support. Make sure you're using the Apple Magnetic Charging Cable that came with your Apple Watch. Your battery is designed to retain up to 80% of its original capacity at 1000 complete charge cycles. I Found a simple solution for when your Apple Watch will not Charge! The one-year warranty (for Apple Watch and Apple Watch Sport) and two-year warranty (for Apple Watch Edition) include service coverage for a defective battery. So  I asked that under the CGA I would like to opt for a refund instead. Apple kindly document how they achieved their 18 hour estimate... https://www.apple.com/nz/watch/battery.html. Apple recalling recently purchased Apple TV units due to faulty part Chance Miller - Aug. 12th 2015 4:56 pm PT Back in 2013, Apple started a replacement program for select Apple … Normally replacements might be remanufactured but refurbished is reserved as a term for goods the sell as second hand. If your Apple Watch battery still dies fast after following the tips above, you may want to disconnect and reconnect your Apple Watch to your iPhone. If your Apple Watch … Tesla Model S P100DL / Model 3: Feel free to private message me if you need advice buying an Electric Vehicle (EV).If my advice has been helpful, or you just want free stuff with your purchase, use my referral link to buy your Tesla. CUPERTINO – Apple is offering a replacement program for its Smart Battery Cases because some of them aren’t working properly. HAVE you spent two years complaining that your iPhone 5’s battery life is crap? And again I ask if it definitely states that it is refurbished and not remanufactured? Just wondering if there is any hope. To unpair your Apple Watch and iPhone, open the Watch app on your iPhone and tap the name of your Apple Watch at the top of the My Watch … Your Apple Watch battery provides sufficient power to last for most of a typical day under normal usage. Consumer NZ suggested i email Apple again and tell them that I've been in contact with Consumer NZ and that they have stated to me that Apple are breaching CGA and FTA. To get a refund I am assuming that they would want the replacement back. All-day battery life is based on 18 hours with the following use: … I would call AppleCare and state your case. I bet Apple know that most people dont want the hassle and dont follow through and so feel as if they can get away with these sorts of actions. I really can't wait until we get our own Apple store in NZ. Quite simply, he paid full retail for a device which he purchased direct from the manufacturer. Here are the differences: Apple Watch Series 5: Apple watches in these series all have a 296 mAh battery that can last for up to 18 hours. By replacing his device with a refurbished one (plain box), he is receiving a good that is not like-for-like. Apple recalls faulty iPhone 5 batteries. They have advised me that Apple are in breach of NZ Consumer Guarantees Act and Fair Trading Act. If your Apple Watch battery holds less than 80 per cent of its original battery capacity and it’s covered by AppleCare+, you will get Apple Watch battery service for no additional charge. If you are flicking your risk a lot, and it activates the screen each time, then I imagine that will also drain it a bit. Get help charging your … However, we've found out the list of qualifying serial numbers so you can check yourself. The causes and solutions are right around the corner. I also agree with you to an extent (mainly cost of time and hassle) but I can also see where OP is coming from. By virtue of receiving a replacement Apple Watch, Apple therefore  accepts that my watch had a fault. Apple Watch Series 4 models also provide up to 18 hours of battery life on a Wi-Fi connection. To fix Apple Watch battery life problems, your next step should be to re-pair. I’ve had my watch since April, series 4 purchased direct from Apple without Apple Care. If your Apple Watch won't charge or won't turn on, connect your Apple Watch to its charging cable and power. Edit . Faulty Apple Watch Series 2 battery? Tip 2: Reboot Your Apple Watch To Fix Apple Watch Battery Draining Problem. Apple Watch Showing Red Lightning Bolt and Time after a too long wait on charger My Apple watch won't charge and Charging Slowly. My own iPhone X suffered a swollen battery, and I was lent an iPhone 8 as a temporary replacement while my phone was sent to an Apple service center for repair. Do you think that your watch battery charge is draining faster than normal? Apple now agrees and has issued a recall. CUPERTINO – Apple is offering a replacement program for its Smart Battery Cases because some of them aren’t working properly. Forums › Apple iOS and devices › Faulty Apple Watch 4 battery. Read more about Apple now offering free repair of Watch Series 2 for faulty battery: Report on Business Standard. After this Apple considers a battery to be “consumed ... Fixes for a faulty MacBook battery. Up to 18 hours. You can first reboot your phone to fix Apple Watch battery draining after … Solution 1: Force Restart. If you are using it to track exercise for several hours, then that can  run it down very fast. Goodbye, Force Touch and what it means. According to Apple, Apple Watch battery is designed to last up to 18 hours with normal usage. Before starting repairs, take your watch off the charger and power it down. Are you experiencing significantly shorter battery life than Apple’s information. Request a refund, replacement, or repair. Check out the post to watch … ... Second-hand batteries for old 13in MacBook Pros start from £50 on eBay but do watch out for fakes. If you need to update the software, connect your paired iPhone to Wi-Fi and place your Apple Watch on a charger. Please ensure that any reply in this matter is made within 5 working days. This repair program covers eligible Apple Watch models for up to … The diagnostic test failed to show the problem (and there is a problem), so is not really relevant. 276 posts Ultimate Geek # 251604 2-Jul-2019 19:40. A key component of the Apple Watch from one of the firm's two suppliers was faulty, leading to Apple being forced to scrap finished devices, it … Have they definitely used the word refurbished. Kenneth Sciacca from Colorado has sued the tech giant in its home state of California claiming that Apple was aware of an issue in all the generations of its smart watch that can cause its screen to crack or detach, through no fault of the owner. Apple Watch Series 4: The Apple series 4 watches feature a 291.9 mAh battery, and they have 18 hours battery life. do I have grounds for pushing for a refund? Hardware issue: This includes loose connection or faulty battery of your watch. From the Apple Watch 1st generation, there have been five more generations of the Apple Watch produced. All devices were tested with prerelease software. I would wear my watch just before 6am with 100% battery life and by 6pm (with a 1 hour workout in between), I would be down to less than 10%. Position the back of your Apple Watch on the charger. Make sure the back of your Apple Watch and the magnetic charger are clean. An internal Apple memo says there's a shortage of Apple Watch Series 3, so it's fine to replace a broken one with a Series 4 instead. In November 2016, Apple acknowledged that iPhone 6s handsets made in September and October 2015 were faulty and prone to spontaneous and unexpected shutdowns; it says the issue is battery-related. Completely remove any plastic wrapping from both sides of the charger. CNZ also suggested that I: include the ComCom in my email to Apple and give them 5 working days to respond which I did. If your screen is blank or you see the Apple Magnetic Charging Cable icon and a red lightning bolt  on the screen, charge your watch for up to 30 minutes. 330k members in the AppleWatch community. This is the possible reason as to why your device does not get charged and hence Apple Watch does not turn on. Faulty Apple Watch Series 3? Apple Watch Series 4 (GPS) usage includes connection to iPhone via Bluetooth during the entire 18-hour test. Apple has acknowledged a flaw in certain Apple Watch models that could lead to the screen cracking, and has launched a replacement program for affected users. A Disputes Tribunal referee may agree with you or may not. Apple has said that owners of a faulty iPhone 6s will need to go into one of its stores or an authorised service provider to check if their handset is eligible for a free replacement battery. If you use a third-party charging stand, use the charging cable that was delivered in the box with your Apple Watch. If your touchscreen is broken and prevents powering off the watch, use this alternate method to power it down. The Apple Watch Series 6 is now official and comes with a number of improvements and upgrades over the Series 5, although battery life is not really one of the major changes. If your Apple Watch is out of power, you might need to wait a few minutes for the green lightning bolt. Can you please escalate this to the appropriate person  and ensure that all further correspondence is to be via email rather than via phone call. For all things Apple Watch. These prices are for service directly from Apple. Apple Watch Owners. However i am not satisfied with the replacement unit offered to me by Apple, owing to the fact that it is a refurbished unit, or in other words a second hand unit. The defect with my Apple Watch has been an issue since buying it in April 2019. Seing as Apple sells refurbished units direct to customers at a substantial discount, by receiving a refurb unit, i am now at a monetary loss on my initial purchase. For more details on Apple's refurbished products, see here. I remember when I first got mine, and I was using all the apps etc all the time, it would only last a day. ... select Apple Watch, click on Battery, Power, and Charging, and select Bring in for Repair. There could be a number of reasons that your Apple Watch battery is giving you trouble. Battery life varies by use, configuration, mobile network, signal strength and many other factors; actual results will vary. It was faulty - which is their fault, not his. HAVE you spent two years complaining that your iPhone 5’s battery life is crap? All-Day Battery LifeUp to 18 hoursAll-day battery life is based on 18 hours with the following use: 90 time checks, 90 notifications, 45 minutes of app use, and a 60-minute workout with music playback from Apple Watch via Bluetooth, over the course of 18 hours. The new service policy enables users to get their 42mm Series 2 models for free, if the watch does not power on or has a swollen battery Apple Watch Series 2 Units With Faulty Batteries Said to Be Getting Free Repairs. Update: so I sent it back to Apple for testing and by virtue of giving me a replacement, acknowledged that it was indeed faulty. These interactions are unheard of in the US (I'm obviously exaggerating a little)! If your watch requires charging, a red lightning bolt  appears on the screen. Are you experiencing significantly shorter battery life than Apple’s information. We might need to test your product to find the cause of your battery issue. Turn off Wi-Fi and Cellular Data when not necessary. These things drain your Apple Watch battery very fast. Normally I am as strong an advocate for standing on one's (perceived or actual) legal rights as anyone else but frankly I think you're giving yourself hassles for no real reason. The single most significant cause of battery life problems with iOS devices occurs when they are updated, and something gets glitchy. It didn't help. Apple on Friday activated a service program to replace faulty Smart Battery Cases designed for iPhone XS, XS Max and XR, noting certain units may not operate as expected. I’ve already spoken to Apple who at this stage won’t budge. But if you are just using it as a dumb watch and basic activity stuff,  and the screen is set to only tap to wake, then mine can last at least 3 days without charging. Have you tried disabling background app refresh, then disable auto-install apps and uninstall all the 3rd party apps and see how much battery it uses? Answered! Coverage Period. I got back in touch with CNZ and their advice is to lodge against apple with the Disputes Tribunal in order to get Apple to take this seriously. It's your life and time, however. GSManiac. Battery had been replaced by coworker who originally owned the phone and he thinks it was faulty equipment. If you ever had your iPhone suddenly die when the battery is still at 40%, the most likely cause is a deteriorating or faulty battery. Your battery is designed to retain up to 80 per cent of its original capacity at 1,000 complete charge cycles. Apple May Swap It for a Series 4. Apple now agrees and has issued a recall. Did you buy the original watch from Apple? The Apple Watch has a fairly decent battery life in general. Make sure you plug the Apple Magnetic Charging Cable all the way into the USB Power Adapter, then make sure you plug the adapter all the way into a power outlet. I am just really confused by what you think is the difference between a brand new Apple Watch versus a refurbished one. The issue is they are taking his money and offering him a refurbished device. The update will start installing once the battery on the Apple Watch hits 50% or higher. Well, one of the hardware issues with the original Apple Watch is a battery one, but you might not have heard about it. The charger's magnets align your Apple Watch, and you should see a green lightning bolt on the watch face. But even older models of the Apple Watch also have extended screen on time functions. Keep Bluetooth enabled on your iPhone. Apple says it determined that Smart Battery … Turning off Bluetooth on iPhone will make the battery drain on your Apple Watch. Apple May Swap It for a Series 4. At a guess, the options will be to live with the watch as it is or live without it while it gets looked at. That’s a pretty decent battery life for a watch that does as much as the Apple Watch … I Found a simple solution for when your Apple Watch will not Charge! If your tests still show battery life falling far short, you have rights under the CGA. Try the steps below if you need help or can't charge your Apple Watch. Sorry I’m a bit confused. As a result, those considering upgrading to the Watch Series 6 just for an improved battery experience may want to consider whether the other upgrades are worth the additional purchase cost. Apple says it determined that Smart Battery … Testing was conducted by Apple in August 2018 using Apple Watch Series 4 (GPS) and Apple Watch Series 4 (GPS + Cellular), each paired with an iPhone. FWIW, as a lawyer I would also say that Apple has indeed discharged their CGA obligations here. Regardless, Apple’s guideline was simple: Put the watch on your wrist each morning, don’t worry about battery life all day, then place it on a charger each night, and repeat ad infinitum. The issue with swollen and expanded batteries on first-gen Apple Watch models has been documented online by users experiencing the problem— here … I agree that a lot of manufacturers are breaking the law/taking the mickey with their attempts at foisting poor quality replacements on people but this isn't one of those cases. https://www.digitaltrends.com/wearables/apple-watch-problems So I contacted CAB and Consumer NZ and both stated that i am within my rights to reject a refurb unit and seek either a brand new unit or a refund, which ever i would prefer. Faulty Apple Watch Series 3? As you can imagine with Display Always On, your Apple Watch will eat up a lot more battery. Apple will service eligible devices free of charge. Apple Watch Battery Connector Bracket; Step 1 Power off the Apple Watch . The Apple Watch, currently in Series 4, averages about 18 hours of battery life. They have also advised me to CC in the NZ Commerce Commission into this email which i have done. Hi **** following on from our phone call, I have been in contact with Consumer NZ, regarding this issue. I’ll be honest, I’m sad to see this go. But you'll need to pay a filing fee (which you won't get back) and potentially need to spend time at a District Court arguing over a relatively inconsequential matter relating to a watch that most likely has a market value of $500 to $600 bucks. We might need to test your product to find the cause of your battery issue. Signal strength and many other factors ; actual results will vary five more generations of charger! Consumer NZ, regarding this issue devices occurs when they are taking his money and offering him a device... Apple now offering Free Repair of Watch Series 4 purchased direct from Apple... 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