Assisted users on the CSC side to use Lotus Notes R5 in place of Outlook to send and receive email. Created and maintained an asset inventory for Southern California computer equipment. Ability to multitask effectively and work in a fast-paced environment. Maintained Remedy trouble ticket system for telephone, network and maintenance outages and technical support for over 1000 computer related trouble tickets. Administer users, groups and organizational units in Microsoft Active Directory using Active Directory Users and Computers. Support hardware, PC's, Laptops, Printers, Tablets, Blackberries, I Phones and Androids other peripherals. Assist in installing, configuring and deploying Linux Red Hat Enterprise Server. Installed and configured network printers using TCP/IP addresses or set up to a network interface. Maintain passwords in Active Directory, data integrity and file system security for computing environment. Install and support Microsoft Office Suite (2003, 2010 and 2013 including configuring Outlook exchange); Citrix for VHN. Whether you’re seeking new help desk hires or you’re looking to start a career in IT support, these are the top 10 skills you’ll need in this field. Provided training to business partners over the phone and in person on new software upgrades. Maintain and Administer Microsoft SharePoint Server and Portal. Resolve technical issues surrounding Windows XP, Windows 7 Professional, MS Office, e-mail, Internet connections and hardware/peripheral. Installed, repaired, and provided preventive maintenance of PC and laptop equipment, mobile equipment, networking and applications. Identify and correct problems related to laptops, desktops, printers, network connectivity and VPN/dial up connections. Configured and setup new PC's, configured LAN, network setup, TCP/IP settings, and DNS servers. Inventory and management of assets; software upgrades including Microsoft Outlook. Support Windows 7 in an Active Directory environment, Office 2010, VPN and many third party applications. How much does a Desktop Support make in the United States? Shadowed project managers to develop and employ plans for the complete overhaul of Good Samaritan Hospital IT equipment and system implementation. Move, set up and support computers, printers, and VOIP phones in a Windows domain. Completed PC refresh & Cisco VoIP phone upgrade projects for multiple departments within the local office with minimal negative impact. The six most common skills found on Desktop Support Technician resumes in 2020. Provided customer service to assist in operation, restoration, and configuration of all assigned information systems. See this entire course on the Intro to Desktop Support playlist. Managed day to day activities, ensured customer s service level agreements (SLA) are met. Ensured optimum performance and security by conducting testing, as well as installations, of Windows patches/upgrades and Symantec Anti-Virus protection. Problem solving – Resolve problems while maximizing efficient use of computing resources. Create users in Active Directory and grant permission or access to company security groups, SharePoint sites, and systems. Supervised the daily operations and lab staff, as well as provided secondary level support to clients. Installed, configured, and deployed Windows 2000 and Windows XP based workstations, laptops, and peripheral equipment including printers. Installed and implemented windows software and proprietary software. Functioned as Liaison between AGCO and outside vendors responsible for setup and maintenance of dealer system websites Classified - Personal Information 3. Performed desktop support role and installed computers, thin clients, printers, monitors, PDA's, and Blackberries. Performed technical administration and analysis duties in support of various network and hardware/software operations management activities. Provided software support for MS Office Products and installed any software needed Provided printer support for HP printers. Provided hardware setup of wireless networks utilizing a variety of wireless hardware equipment. Encrypted laptop systems with MacAfee Endpoint Encryption as required by Honeywell, before end user took possession of system. Created end-user documentation and training guides for connecting to VPN, getting to know new equipment and more. Administered Recovery and Data Backup via Symantec Backup Exec. Manage Active Directory including adding/updating/removing accounts, groups, and records. Provided hardware and software support to end users on Windows computers, resolving an average of 225 incidents per month. Managed and installed Windows 2000 Advanced Server, Exchange 5.5/2000 migration, Citrix XP, and setup frame network. Configure mobile devices (Windows, iPhone & Android) to send/receive emails and provide Dell Defender Tokens for VPN access. Deploy new workstation upgrades annually, migrating and transferring user data, as well as system imaging using Symantec Ghost software. Desktop Support Technician Tasks Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Cable and troubleshoot network connections in the DHCP server and on the physical switch. Modified and developed the application in Windows environment. Use of Blackberry Enterprise Server Web Based Admin Console Version 5.0 SP2. Desktop Support Technician jobs require computer knowledge, but not a degree. One of the best ways to acquire the skills needed to be a desktop support technician is to take an online course. Mapped and configured network printers and other peripheral devices as needed by hospital personnel. Install, Configure, Clone and Create Windows XP and Windows 7 virtual machines in VMWare Workstation. Installed a variety of software applications and operating systems. Provide first-level support to approximately 300 users, priority support to executives whenever necessary. Refresh, security, peripheral devices, anti-virus updates, user account lockouts, password resets. Provided technical expertise through installation, configuration, imaging, and repair of all desktop systems in a 6000+ WAN/LAN environment. Used Active Directory to perform password resets and to add/delete computers in Domain. Maintained and Installed and Configured Computer Systems. Provide end-user technical support for hardware, software, VOIP phones, peripherals, mobile devices, etc. Installed, configured, and repaired Standard Desktop Configuration images on laptops/desktops. Desktop support and help desk interviews check your technical knowledge and problem-solving skills. Reset passwords and assigned rights to groups within Active Directory as well as in AS400, Lotus Notes and CaseView. In this course, you'll be introduced to the world of Information Technology, or IT. Created, documented and escalated issues and problems in accordance with ticketing standards and SLA's. Utilized remote access tools to remotely assist customers with hardware or software problems. Managed the datacenter and Wi-Fi access points throughout the facility. Provided SharePoint Administration maintaining & managing shared files as a data repository creating folders and setting folder access permissions. Providing 2nd line support for incident and … Validated all machine deployment data and researched any discrepancies. Installed and configured various software applications and performed upgrades as needed. Advanced utilization of wide range of computer technologies, monitoring data integrity and security of desktops and laptops. Lead a team of technicians in migrating computers from Windows XP to Windows 7, both on-site and remotely. Hard skills are, of course, critical to technical support engineer jobs. Build and modify software installation packages, including customizing application components, inputting company-specific details, and testing custom install packages. Email or phone. If appropriate, you should consider adding these Desktop Support Technician skills on your CV, Resume, Cover Letters or LinkedIn profile to increase your chances of getting a job interview. Provided Blackberry Enterprise server License, Blackberry server support, & maintenance. Use Team Viewer and RDP to remotely troubleshoot and resolve software problems on Windows XP and Windows 7. Provided on-site support with desktop installations and workstation setup. Build & Test I provided technical assistance to Build & Test team with various projects. Provided problem determination/resolution based upon personal experience and standard operating procedures, including immediate resolution where possible. Trained and delivered technical support to users at all levels in computer maintenance and troubleshooting procedures. Provided on-site technical support for desktop computers and peripherals in a cross platform environment. Teamwork – Work well in a team-oriented environment. Imaged desktop/laptop platforms via WinPE (PXE enabled boot disk) and Altiris (software updates). Students will develop skills that include learning how to install, customize, and update Windows 10 operating systems. Customer-focused Desktop Support Technician with more than years of success in a variety of computer operating systems applications and hardware. Evaluated client's technology use and needs and recommend improvements, such as hardware and software upgrades. Managed inventory of incoming computer equipment for deployment to new and existing users. Inventoried new equipment that was ordered by It Asset Management to insure proper standards of quality control were met. Provide technical experience to non-technical end users. Repair, upgrade, troubleshoot hardware and software problems, and providing telephone support to users. Get the right Desktop support technician job with company ratings & salaries. Provided telephone technical support, troubleshooting on laptop computers on software, dial-in connections, VPN connections. Executed administrative tasks such as setting up users in AD and Linux, furnished remote VPN Support, and on-call support. Provided secondary support for LAN administration. Performed deployment of computers, monitors, peripherals, mobile devices, and Cisco VOIP phones. Implement VMware Enterprise Server creating new ESX hosts and clients. Installed, updated and troubleshooted user problems on medical software applications. Conducted remote client desktop support via remote desktop access tools including CITRIX and MS Windows Remote Desktop Web Connection. Installed DVR application for arbitration purposes and security. Credit union with 10 branches operating approximately 160 personal computers. Utilized Active Directory to manage and authenticate user accounts. Traveled to secondary remote offices to provide technical support and performed hardware/software upgrades and maintenance. Placed in charge of the Engineering Lotus Notes Request database consisting of resolving or escalating emailed request from engineers. Perform PC-related hardware and software support including installation, configuration and maintenance. Provide desktop support to 2500 end users at hospital based on remedy ticket system, closed over 2000+ trouble tickets. Administered system backup and restoration with Symantec BackupExec 10. Promoted to current position based on proven technical expertise and leadership experience. Shortened migration time by implementing SCCM installs over the network, allowing more machines to complete in the time frame allotted. Handled Blackberry activation, setup and configuration for company's top executives. Provided excellent technical support for desktop/telephone configuration, hardware and software issues. By the end of this course you'll be able to: ● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter ● set up users, groups, and permissions for account access ● install, configure, and remove so... Use PowerShell to manage Active Directory users, computer, groups, security settings and more on Windows Server... As computer systems become smaller, cheaper, and more readily accessible, it seems everyone is connected at the touch of a button. Provided server and client software installation, administration support and documented customer problems & service requests. Documented all imaging process on SharePoint and into Microsoft Knowledge Base. Configured Active Sync for Google Apps on Android and I-Phone devices. Configure email services using Outlook/Lotus Notes. Basic Computer Course - IT Support - Computer Fundamentals - Desktop Support - Basic Computer Skills... 70-685: Enterprise Desktop Support Technician for Windows 7, Computer Basics - Windows 7/10 - Desktop IT Support Training, Active Directory Administration for Helpdesk Technicians, IT & Technical Support Guide to Helpdesk, Desktop & Servers, Desktop IT Support Level 1 & 2 in real life (Troubleshooting, Zero to Hero with Windows Virtual Desktop, Deploying Azure Windows Virtual Desktop on AD DS, Windows Server 2019: Active Directory, GPO, R. Server Access, Operating Systems and You: Becoming a Power User, PowerShell for Active Directory Administrators, Help Desk Analyst: Tier 1 Support Specialist, Practice Tests to get 2019 Comptia A+ Certification 220-1001, The Complete Computer Basics Course: Master Using Computer. We ranked the top skills based on the percentage of desktop support technician resumes they appeared on. Configured laptops and desktop computers with communication software necessary for remote connection to corporate network. Image checkout & employee workstations using Symantec Maintain checkout inventory for equipment. Created and configured VMware virtual machines used for software testing purposes. Installed and used DeployStudio imaging software on Mac OS X Server to create and deploy dual-boot images for Apple computers. Perform repairs to hardware or peripheral equipment, following manufactures specifications. Support network issues including TCP/IP, network connectivity, patching and running cables. 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